Study shows AI conversational agents can help reduce interethnic prejudice during online interactions

Prejudice and fear have always been at the core of intergroup hostilities. While intergroup interaction is a prerequisite for initiating peace and stability at the junction of clashing interests, values, and cultures, the risk of further escalation precisely from direct interactions cannot be ruled out. In particular, a shortage of impartial, nonpartisan personnel to properly manage an electronic contact (e-contact) session may cause the process to backfire and become destabilized.

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